Albumprinter's Direct sales
Albumprinter, under the brand name Albelli, has a successful and rapidly growing B2C business, currently operating in eight European countries and capable of delivering products to consumers worldwide.
Albelli's business strategy is to provide a fantastic and enjoyable customer experience every time, at all stages of the customer journey:
- easy-surf website with relevant product choice;
- simple to use, yet advanced order creation options;
- safe payment procedure;
- fast delivery;
- exceptional product quality with money back guarantee.
- accessible customer care staffed by real people who are also product experts
The customer is asked to rate the Albelli experience after each order, so that Albelli's continuous improvement procedure can be applied to any area of the business that is rated below par by the customer. This information is analyzed daily by the dedicated customer care team.
Albelli markets itself to new customers via multiple online marketing and traditional channels, as well as by making innovative partnerships with relevant organizations.
Existing customers can opt to receive relevant, timely and well presented communications from Albelli with inspirational content and attractive offers. Retaining loyal customers is key to Albelli's B2C strategy. Our ethos is that the customer is king, and only the best experience will do.
Your Albelli Team